7U777 support: a lesson on writing to live chat for the first time

When something goes wrong, beginners often search for a "7U777 helpline number" first, and that's where many end up with the wrong people. Real support lives inside the official lobby, in live chat or the help centre. For news and announcements, the official channel is @BD_7u777. Check any outside number or unknown "agent" carefully. This site is only an unofficial guide.

For new players: where to find live chat

Open the official lobby and log in. The chat icon is often visible even before login.
Look in a corner of the screen for a small bubble or headset icon. Sometimes it sits in the menu as "Support" or "Help".
Tap it and a chat window opens with a typing box at the bottom.

What to write in your message

The faster support understands, the faster they can answer. So put it together in one message:

What happened: one line, such as "I deposited with bKash and it didn't reach my balance".
When: the rough date and time.
Proof: for money, the transaction ID and a receipt screenshot; for a game problem, the game name and a screen picture.
Your username or lobby account ID, if asked.

And what you must never write: your password, OTP or wallet PIN. Real support doesn't ask for them.

Here is an example: "I deposited with bKash yesterday evening and the cashier shows pending. Here are the transaction ID and a picture of the receipt." A short, clear message like this means support doesn't have to ask you follow-up questions. Write in Bengali or English, whichever feels easier.

Recognising the official Telegram

The only official channel is t.me/BD_7u777. The channel shares news and announcements; deposits, login and withdrawals happen in the lobby. If an account with a slightly different spelling messages you first, asks for money or tells you to pay a personal wallet, it's a scam.

Check these lessons before you ask

Login problems: login lesson
Getting the app: download lesson
Deposits: bKash / Nagad
General questions: help page

If a reply takes a while, don't send the same question again and again. Wait under your first message.

Live chat in the official lobby

This site is only a guide. Login, balance and cashier are only in the official lobby. 18+.